East Lancashire Hospice

Café Retreat Catering Assistant Volunteer

VOLUNTEER ROLE DESCRIPTION

Role                                       Café Volunteer

Location                              Café Retreat/East Lancashire Hospice

Accountable to:                Hospitality and catering lead

                                                (They will be your main point of contact while

                                                volunteering.  They will provide you with the support

                                                and supervision necessary for you to perform your role)                                        

Role requirements:         Two Satisfactory references

Role Summary

With supervision and direction of the catering department to undertake duties including taking payment for food purchased in our café Retreat.  Ensuring the dining area is clean and well equipped and our guests get great customer service.

When we need you to be available

The expected regular commitment for this role would be any of the following 3 hour shifts Monday – Friday 9.00-12.00 or 12.00-15.00

What we would like you to do

  • Maintain excellent levels of customer care
  • Greet and seat guests of Café Retreat  
  • To take payment for meals and beverages efficiently  - training will be provided
  • To help maintain the cleanliness of the Café Retreat
  • Provide table service in Café Retreat including serving food and clearing tables
  • To ensure adequate stock of sauces, cutlery and napkins are available at all times for our guests 
  • Support catering staff in serving beverages- training on the coffee machine will be provided
  • To help serve food and beverages at catered events
  • Follow our policies and procedures applicable to the role so you can keep yourselves and others safe

What we will provide

  • Training to keep you and others safe
  • Specific training on the till and coffee machines
  • Supportive friendly colleaguesInvitation to regular team meetings
  • Opportunity to develop knowledge, skill and confidence in a catering setting

Skills, knowledge, abilities and qualities we are looking for

  • Friendly welcoming person with good communication skills
  • Able to work well as part of a teamAble to work in an organised manner
  • Positive can do attitude
  • Willing to take responsibility for delivering the role safely and effectively
  • Punctual and committed to attendance at agreed times and days

Application form