East Lancashire Hospice

Clearer Communication Skills programme

Communication skills are vital to delivering safe, effective, responsive and compassionate care. The CLEARER communication skills program has been developed to provide participants with the knowledge, skills and confidence to provide open, honest compassionate care in practice. Candidates can select the level of course that best suits their skills and experience completing one or more of the three workshops on offer.

A two - hour workshop at an introductory level, aimed at people who work in health and social care that will develop understanding and skills for communicating compas­si­onately and sensitively with others.

A four-hour workshop at a foundation level, aimed at people working with patients and their families in a health and social care setting, that will develop skills to hold clear, sensitive and honest conversations about: disease progression, treatment options, care options, exploration of their experiences, needs, priorities and choices.

A full day workshop at an intermediate level aimed at qualified clinical staff working in health and social care, that will develop skills reflecting, analysing and applying communication strategies to ensure effective compassionate conversations in challenging circumstances including breaking bad news diagnosis, prognosis, treatment options, care options, Advance Care Planning, and expression of intense emotions.

For more information please contact Denise Williams, East Lancashire Hospice - 01254 287036 denise.williams@eastlancshospice.org.uk