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Denise Williams - Development and Support Services Manager

Name: Denise Williams

Job title: Development and Support Services Manager

What does your role involve?

I manage the administration, volunteer and facilities departments in the hospice. I’m also the lead for Education and Risk Management. Education involves sourcing and providing education and training for our staff and volunteers. I get to chat and meet people and find that it is always an education to me – none of us ever stop learning. I also provide this service to people within our community who care for people with a life limiting illness. Risk Management is important to make sure we keep everyone safe.

How did you get the experience to do the role you do now?

I started my career as a nurse working in Intensive Care and during that time I started to provide education to students and staff. This led to other NHS roles providing teaching, safe moving and handling, induction and Mandatory Training. I have also been a Patient Advice and Liaison Officer (PALS) before moving on to manage staff development. I started here as the Head of Education and my role has grown to what it is today. It is very varied and no two days are the same!

What time do you start and finish work each day typically?

Although the role is 9am to 5pm, it really is about being here as required, so many at the hospice will see me about at all different times.

How do you wind down after a hard day at work?

I like cuddling on the sofa with my little boy (the two oldest are too big to want cuddles now) and we watch Harry Potter a lot! And I enjoy the occasional brandy and diet Coke with a Crunchie that has been in the freezer (yummy)!

What’s the best thing about working for the hospice?

Coming to work each day and knowing that we all work together to help make a difference to patients and their families at what can be a very difficult time. I also feel very lucky that I work alongside a great bunch of people.

To find our more about the education we offer, please click here.