East Lancashire Hospice

FOH Assistant

Post Title:                    Front of House Assistant

Responsible to:      Catering Lead Lee Hyatt

Type of Contract:  Permanent

Hours:                         18

Salary:                         WTE: £17, 375

Closing Date:          25th July 2021

Interview Date:      3rd and 4th August 2021

This post involves regular, direct unsupervised access to vulnerable adults and therefore is exempt from the Rehabi­lita­tion of Offenders Act 1974

East Lancs Hospice:

East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in people’s own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley.

With appro­ximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremen­do­usly. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do.

Front of House Assistant:

An exciting and new opportunity has arisen as part of the re-structure of our catering team, for a front of house assistant circa 18 hours flexibly over seven days with two days off, you will be required to work one weekend in three. Due to the nature of the organisation being a charity, the catering department is assisted through many of our wonderful volunteers and so this front of house assistant position will be different than your ‘everyday’ front of house role

You will be responsible with assisting in the high quality of food and drink service in café retreat and to help support the smooth running of the catering department. Contribute and help maintain a high level of cleanliness in café retreat and key service areas that our customers have come to expect. You must have a friendly professional approach and help maintain high levels of customer care to encourage repeat custom. We will be actively encouraged to upsell specials and effectively communicate up and coming catering events to help the hospice meet their income generation goals. Effective commu­nica­tion is essential to this post and you will have to be able to remain professional when engaging in constructive feedback when dealing with our customers. Experience in processing money transactions is preferred but full on the job training can be given. Contribute to coordinating a large team of staff and volunteers in a positive and encouraging style.

The Successful Candidate:

The hospice staff and volunteers are paramount to the success of the hospice and therefore it is extremely important the successful applicant for this front of house post has strong inter­per­sonal skills, a positive attitude and approachable nature.

You will hopefully have experience in a similar position but training can be given to the right candidate. You should have an interest in food and drink service and be able to recognise good customer care. Strong hygienic practices and knowledge food safety management systems is beneficial but training can be given. You must ensure a high level of service is maintained whilst adopting our core values in everything you do

Our core values: to care, listen, respect and work together to support people to live well until they die and support those affected by death.

What we Offer:

In return, the Salary for this post is £8,340 pro rata for 18 hours. These hours support our core services between 8am and 5pm seven days a week, you must also therefore work one weekend in every three.  The catering team have an excellent working kitchen with strong culinary experience throughout with Café Retreat recently being awarded a 5* hygiene rating.

We have an excellent, colla­borative working environment with a generous holiday allowance of 27 days + Bank Holidays with the option to buy additional days. You will have access to learning and development oppor­tuni­ties, ongoing training, and funded access to a private health scheme. There is also onsite parking and an onsite Café with reduced staff prices.

Aside from the terms and conditions detailed above, you will joining a very special and unique orga­nisa­tion, where people are at the heart of everything we do.


For further information relating to the job duties, please refer to the job description by clicking ‘Job Description’ below.

If you wish to apply for this post, please complete the online application form. Please make sure you read through the job description and outline your relevant skills and experience applicable to the job in the supporting information box, whilst detailing your career history in the relevant fields. 

You may also send your CV directly to Recruitment@Eastlancshospice.org.uk stating which job you are interested in, along with the supporting information outlining your relevant skills and experience applicable to the job.

Please note that references will not be contacted at this stage, and only shortlisted candidates will be contacted.

All enquiries and further information regarding the above can be obtained from the recruiting manager.

Name: Lee Hyatt

Email: Lee.Hyatt@eastlancshospice.org.uk

Telephone: 01254 287038

Application forms and job descriptions are available to download below.

Alter­­­­natively, these documents can be obtained from the general admi­­­­nis­­­­tra­­­­tion team on: 01254 287016