East Lancashire Hospice

Quality & Compliance Admi­nis­tra­tion Volunteer

VOLUNTEER ROLE DESCRIPTION

Role: Quality & Compliance Admi­nis­tra­tion Volunteer

Location: East Lancashire Hospice

Accountable to: Head of Support and Well-Being (This person will be your main point of contact while volun­te­ering.­They will provide you with the support and supervision necessary for you to perform your role)

Role requ­ire­ments:­ Two Satisfactory references Enhanced DBS check Occu­pational Health Check

Role Summary: Under supervision and direction of the Quality and Compliance Lead and the General Admi­nis­tra­tion team carryout admi­nis­trative duties to support the Quality and Compliance Lead.

When we need you to be available

The expected commitment for this role is 3 hours a week, day and time to be agreed within 9.00-17.00 Monday to Friday

What we would like you to do

  1.  Undertake the printing and filing of hard copy documents in evidence files
  2.  File electronic documents into electronic evidence folders updating index and matrix
  3.  Send out emails and memos to staff to communicate outcome of quality initiatives
  4.  Organize meetings and dates for completing quality initiatives taking account of availability provided
  5.  Support the completion of audits by – printing audit tools, assisting with elements of audit of services, typing up audit findings onto spreadsheets and printing/ emailing reports
  6.  Support the General Admi­nis­tra­tion team in times of high workload in regard to education admi­nis­tra­tion including processing bookings, producing booking reports and printing resources
  7.  Project a friendly approach to patients, staff, volunteers and visitors at all times.
  8.  To respect all information concerning volunteers, employees and patients as strictly confidential at all times
  9.  To ensure that all Health and Safety Rules are adhered to at all times.

Skills, knowledge, abilities and qualities

  • Experience of good telephone skills and manner
  • Ability to multi-task and prioritise under direction
  • Good verbal commu­nica­tion skills
  • Good orga­nisa­tional skills
  • Good computer skills including inputting information onto spreadsheets
  • To interact as part of the team
  • Smart presentable appearance

Review of this description

This role description is intended as an outline of general areas of activities and will be amended in the light of changing needs of the Hospice. It is expected that the volunteer will be positive and flexible as possible using this document as a framework

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