East Lancashire Hospice


Role:                                 Reception Volunteer

Location:                        East Lancashire Hospice

Accountable to:          Recep­ti­onist

(This person will be your main point of contact whilst volun­te­ering. They will provide you with the support and supervision necessary for you to perform your role)

Role requ­­ire­­ments:­   Minimum age 18 years

Two satisfactory references                       

Role Summary:

Under supervision and direction of professional staff, to assist the hospice admi­­nis­­tra­­tion team to provide a reception service.­  This is an extremely busy role which requires multi-tasking skills.­ 

When we need you to be available:

The expected commitment for this role is 3 hours a week, day and time to be agreed.

Reception opening hours are between 8am and 5pm.

We currently have the following available slots:

  • Monday 8am - 11.00am 

  • Tuesday 12.30pm - 15.30pm 

  • Tuesday 14.00pm - 16.30pm 

  • Tuesday 14.00pm - 17.00pm

  • Thursday 14.00pm - 16.30pm 

  • Thursday 14.00pm - 17.00pm 

What we would like you to do:

  1. To ensure all volunteers comply with current policies and procedures applicable to the role
  2. To undertake training and development applicable to the role
  3. To project a friendly approach to patients, staff, volunteers and visitors at all times
  4. To respect all information concerning volunteers, employees and patients as strictly confidential at all times
  5. To ensure that all Health and Safety Rules are adhered to at all times.
  6. To greet all visitors promptly, courteously, efficiently and in a polite, helpful manner
  7. To direct or escort all visitors to their relevant department
  8. Be conversant with the telephone system and transfer calls to appropriate extensions
  9. To not leave the reception area unattended at any time
  10. To keep the reception area clean and tidy
  11. To take payments for hospice merchandise and put payments through the electronic till
  12. To assist with the post, sorting it out into relevant departments
  13. To assist with general admi­­nis­­tra­­tion duties such as shredding and photocopying
  14. To ensure that Patient Medical Notes received from Royal Blackburn Medical Records are recorded on the tracking form, stored approp­ri­ately and that the Clinical Admi­­nis­­tra­­tion Team are informed
  15. To direct undertakers who are delivering flowers to the hospice to the side door situated near the kitchen area
  16. To unlock main reception doors and transfer phones back to reception if on 8am shift
  17. To ensure that the telephones are transferred through to the Inpatient Unit at 5pm and that the main doors to reception are locked ensuring that the keys are returned to the Inpatient Unit and placed in the key cupboard
  18. Work at all times to safeguard the rights of individuals promoting their wellbeing and protecting those at risk from harm, acting on any concerns related to safeguarding children and adults at risk in line with policy and local guidance
  19. To complete our in house Blue Steam mandatory training modules - Accident and Incident Reporting / Adult Life Support Level 2 / COSHH / Cyber Security / Safeguarding Adults / Safeguarding Children / Preventing Radicalisation / Mental Capacity Act / Information Governance / Fire Safety / GDPR / Domestic Abuse / Equality & Diversity / Principles of Health & Safety

Skills, knowledge, abilities and qualities:

  • Experience of good telephone skills and manner
  • Ability to multi-task
  • Good verbal commu­nica­tion skills
  • Good orga­­nisa­­tional skills
  • To interact as part of a team
  • Smart presentable appearance

Equality and Diversity  

We support an inclusive and holistic working environment and aim to empower our people to bring their authentic self to work. We are committed to this and so encourage applications from all individuals with the required skills for the role inclusive of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, colour, caste, nationality, ethnic or national origin, religion or belief, socio-economic background, trade union membership status, marriage, and civil partnerships.  ELH is committed to equality of opportunity for all staff and volunteers.

Review of this description:

This role description is intended as an outline of general areas of activities and will be amended in the light of changing needs of the hospice.  It is expected that the volunteer will be positive and flexible as possible using this document as a framework.


If you would like to apply, please download, complete and return an Application Form here.  Alter­natively should you wish to speak to someone for more information, please call recruitment team on (01254) 965833.