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Reception Volunteer - Bank

Role: Reception Volunteer - Bank

Location: East Lancashire Hospice
 
Accountable to: Dawn Blackburn
                           (This person will be your main point of contact while volunteering. They will provide you with the support and supervision necessary for you to perform your role)

Role requirments: Two satisfactory references

Role Summary: Under supervision and direction of professional staff, to assist the hospice administration team to provide reception service
When we need you to be available: The expected commintement for this role is 3 hours a week on an ad hoc basis, day and time to be agreed

What we woule like you to do:

  1. To ensure all volunteers comply with current policies and procedures applicable to the role 
  2. To undertake training and development applicable to the role 
  3. To project a friendly approach to pateints, staff, volunteers, and visitors at all times 
  4. To respect all information concerning volunteers, employees and patients as strictly confidential at all times 
  5. To ensure that all Health and Safety Rules are adhered at all times
  6. To greet all visitors promptly, coureously, effciently and in a polite, helpful manner 
  7. Ensure that on entering and leaving teh hospice all visitors sign in and out 
  8.  To direct or escort all visitors to their relevant department
  9.  Be conversant with the telephone system, transfer calls to appropriate extensions or take messages and ensure accurate messages are left on the recipient’s voicemail.
  10. To not leave the reception area unattended at any time
  11. To keep the reception area clean and tidy
  12. To take payments for hospice merchandise shop trolley sales and meals, record on relevant forms and put payments through the till
  13. To assist with the post, sorting it out into relevant departments
  14.  To assist with general administration duties such as shredding and photocopying
  15. To ensure that Patient Medical Notes received from Royal Blackburn Medical Records are recorded on the tracking form, stored appropriately and that the Clinical Administration Team are informed
  16.  To direct undertakers who are delivering flowers to the hospice to the side door situated near the kitchen area
  17. To unlock main reception doors and transfer phones back to reception if on 8am shift
  18. To ensure that the telephones are transferred through to the Inpatient Unit at 5pm and that the main doors to reception are locked ensuring that the keys are returned to the Inpatient Unit and placed in the key cupboard

Skills, knowledge, abilities and qualities:

  •  Experience in an administration role
  • Experience of good telephone skills and manner
  • Good verbal communication skills
  •  Good organisational skills
  • To interact as part of a team
  • Smart presentable appearance

Review of this description:

This role description is intended as an outline of general areas of activities and
will be amended in the light of changing needs of the Hospice. It is expected that
the volunteer will be positive and flexible as possible using this document as a
framework