East Lancashire Hospice | Covering Blackburn, Darwen, Accrington and Clitheroe areas

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Reception Volunteer (Bank)

Role: Reception Volunteer (Bank)

Location: East Lancashire Hospice

Accountable to: Senior General Administrator
(This person will be your main point of contact while volunteering. They will provide you with the support
and supervision necessary for you to perform your role)

Role requirements: Two satisfactory references

Role Summary

Under supervision and direction of professional staff, to assist the hospice administration team to provide a reception service. This is an extremely busy role which requires multi-tasking skills.

When we need you to be available
The expected commitment for this role is 3 hours a week, on an ad-hoc basis, day and time to be agreed. Reception opening hours are between 8am and 5pm.

What we would like you to do
1. To ensure all volunteers comply with current policies and procedures applicable to the role

2. To undertake training and development applicable to the role

3. To project a friendly approach to patients, staff, volunteers and visitors at all times

4. To respect all information concerning volunteers, employees and patients as strictly confidential at all times

5. To ensure that all Health and Safety Rules are adhered to at all times.

6. To greet all visitors promptly, courteously, efficiently and in a polite, helpful manner

7. Ensure that on entering and leaving the hospice all visitors sign in and out

8. To direct or escort all visitors to their relevant department

9. Be conversant with the telephone system and transfer calls to appropriate extensions

10. To not leave the reception area unattended at any time

11. To keep the reception area clean and tidy

12. To take payments for hospice merchandise shop trolley sales and meals and put payments through the electronic till

13. To assist with the post, sorting it out into relevant departments

14. To assist with general administration duties such as shredding and photocopying

15. To ensure that Patient Medical Notes received from Royal Blackburn Medical Records are recorded on the tracking form, stored appropriately and that the Clinical Administration Team are informed

16. To direct undertakers who are delivering flowers to the hospice to the side door situated near the kitchen area

17. To unlock main reception doors and transfer phones back to reception if on 8am shift

18. To ensure that the telephones are transferred through to the Inpatient Unit at 5pm and that the main doors to reception are locked ensuring that the keys are returned to the Inpatient Unit and placed in the key cupboard

Skills, knowledge, abilities and qualities
 Experience of good telephone skills and manner
 Ability to multi-task
 Good verbal communication skills
 Good organisational skills
 To interact as part of a team
 Smart presentable appearance

Review of this description
This role description is intended as an outline of general areas of activities and will be amended in the light of changing needs of the hospice. It is expected that the volunteer will be positive and flexible as possible using this document as a framework.

Please download: 

Description

Application