East Lancashire Hospice | Covering Blackburn, Darwen, Accrington and Clitheroe areas

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Volunteer Clerical Support – Community Team

Role:                                       Volunteer Clerical Support – Community Team

Location:                                 East Lancashire Hospice

Accountable to:                     Head of Department

Role requirements:                Two Satisfactory references

                                                Enhanced DBS check

Role Summary

Under supervision and direction of clinical staff provide administrative support that helps the Community Services Team to provide an efficient service.

When we need you to be available

The expected commitment for this role is a minimum of 3 hours a week to be agreed with Head of Department plus attendance at regular quarterly meetings.

Times

Monday

Tuesday

Wednesday

Thursday

Friday

09.15 – 12.45

What we would like you to do

  • Deal with telephone queries from internal and external callers in keeping with departmental protocols and under the guidance of the clinical team; taking and relaying messages in a polite and helpful manner.
  • Liaise with other members of the department obtaining and communicating accurate information to support the provision of a quality service for the patients and families
  • Support the Department with clerical duties that for example can include: Using department communication systems including message book Maintaining stationary supplies
  • Photocopying, Shredding,Transferring letters, samples or other items to reception or other offices and departments 
  • Maintaining accurate contact lists within the department
  • Contribute to the maintenance of a tidy and efficient working environment
  • Recording action points of meetings

What we will do for you:

  • Provide education to support you in your volunteer role including for example:
  • Communication skillsBereavement workshopProvide a buddy/mentor to support and guide you 
  • Provide regular meetings to discuss the role, your experiences and any ideas or feedback you have

General Requirements:

  • To have a friendly, welcoming and sensitive approach to patients, staff, volunteers and visitors at all times 
  • Communicate effectively with all those using hospice services ensuring the team receive any relevant information
  • To respect all information concerning volunteers, employees and patients as strictly confidential at all times
  • Maintain confidentiality of all hospice information at all times which includes information related to patients, family members, carers, volunteers and staff  
  • To undertake training and development, including any mandatory training, applicable to the role 
  • To work within all hospice policies and procedures rules relevant to your role and ensure you are competent to use any equipment relevant to the role  
  • Maintain appropriate and respectful relationships with all those accessing or involved with hospice services  
  • Exercise good personal time management, punctuality, appearance and consistent reliable attendance
  • Act as an ambassador for the East Lancashire Hospice promoting at all times the hospice mission, values, and acting in a way to uphold public confidence
  • Act in a way that upholds the hospice’s values which are: Patients are individuals and have a right to respect, privacy, dignity and choice
  • Staff and volunteers are vital to the hospice’s success, and it is their contribution which provides the hospice with its quality service and reputation
  • Our services should be focused on meeting our patients’ requirements
  • Value for money is achieved making the most effective use of available resources

Skills, knowledge, abilities and qualities:

  • Experience in clerical, administrative/­reception work
  • Telephone skills 
  • Computer skills – Word/Excel 
  • Good verbal communication skills 
  • Able to work as part of a team 
  • Smart presentable appearance 
  • Able to adjust to changing priorities Good interpersonal skills.

​Review of this description

This role description is intended as an outline of general areas of activities and will be amended in the light of changing needs of the Hospice.  It is expected that the volunteer will be positive and flexible as possible using this document as a framework

Please download:

Application form 

Description