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Share your feedback

Thank you for taking the time to share your experience with East Lancashire Hospice. Your feedback, both positive and constructive, is incredibly important to us. It helps us maintain the highest standards of care and ensures we use our resources where it matters most, supporting our community now and in the future.

If you would like to give feedback about any part of your experience with the Hospice, please use the Feedback Form below. Comments submitted via the online form can be made anonymously by ticking, if you do choose to submit anonymously we are unable to reply.

If you would like to contact us with your feedback directly, please contact our Corporate Support Service Team.

01254 965833

corporate@eastlancshospice.org.uk

Read our recent feedback

Thank you so much for the way you looked after my dad when he was here. Also, thank you for the support you gave to our family at this difficult time

To all the incredible staff at East Lancashire Hospice – thank you for the outstanding care, kindness and compassion you showed our mum, and for the comfort and support you gave our whole family in her final days. You are each angels on earth. We will be forever grateful. Love from all of us x

The bathing service is my main support at the hospice. Everyone – from reception to the canteen staff – is caring, friendly and kind. It's a warm, welcoming place to come each week, a real home from home. We're so grateful to everyone.

To all the wonderful people at East Lancashire Hospice. With love and gratitude

Want to make a complaint?

We want everyone we care for to feel safe, heard and respected. If you have any concerns about the care given by the Hospice, please contact us directly.

By email: corporate@eastlancshospice.org.uk
By phone: 01254 965833
By post: Corporate Support Services, East Lancashire Hospice, Park Lee Rd, Blackburn, BB2 3NY

Our complaints procedure:

For complaints relating to patient care, we will acknowledge receipt of your complaint within five working days and aim to resolve within twenty eight days.