East Lancashire Hospice

A day in the life.....

Name : Caroline Shaw

Job Title : Volunteer Admin Assistant within the Community Team

What does your role involve?

I help with lots of general admin duties such as printing, photoco­pying, compiling information packs for patients, ordering supplies, archiving and looking for efficiencies within the department.

How did you get the experience to do the role you do now?

When I started volun­te­ering, I didn’t know much about the community services department. It was only when the team came to visit my parents when my dad, Tom Dickinson, was ill that I found out more about the services they offer.

My dad passed away in September 2014 here at the hospice and at the time I said I wanted to volunteer when I felt strong enough. Initially I wanted to help on reception, but the community role was much more ‘me’.

I have been a civil servant for 30 years and I am experienced using computers. I felt I could use my skills helping with day to day admin work to free up the community team’s time.

What time do you start and finish work each day typically?

I live in Lytham and travel to East Lancashire Hospice every Friday where I volunteer between 8.30am and 12.30pm, and then meet up with my mum who still lives in Blackburn.

I work as an Executive Officer at the Child Support Agency four days a week. I’m hoping to partially retire when I’m 50 next year and then I’d like to help out another day at the hospice.

I know I don’t have to pay anything back for my dad’s care, but we were so lucky that there was a bed available. The thought of the hospice not being there for other families is terrifying.

What’s the best thing about volunteering for the hospice?

I am helping the team with the admin so they can do the job they are trained and skilled to do. I can do the admin job, but I can’t do theirs.

Me and my family have done a lot of fundraising for the hospice in memory of my dad – like my husband running the New York Marathon and me and my daughter Lois running the last 5k with him.

Me and a team of family and friends, who call ourselves Tom’s Amy, are also taking part in this year’s Bubble Rush. I am determined to pay back the equivalent of my dad’s care to ensure the hospice is there for everyone else.


To view our current volunteer vacancies, click here
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