East Lancashire Hospice

Head of Quality and Governance

Post Title: Head of Quality and Governance  
Responsible to: CEO 
Type of contract: Permanent 
Hours: 37.5 per week
Salary: £43,911 per annum
Closing date: Friday 24th May 2024
Interview date: TBC

This post involves regular, direct unsupervised access to vulnerable adults and therefore is exempt from the Rehabilitation of Offenders Act 1974

Join us at East Lancs Hospice, where compassionate care meets excellence. We're seeking a dynamic Head of Quality and Governance to lead our commitment to exceptional standards and compassionate service delivery.

About us

Founded in 1984, East Lancashire Hospice is a cherished charity providing vital support to patients with life-limiting illnesses and their families across Blackburn with Darwen, Hyndburn, and the Ribble Valley. With a dedicated team of over 120 staff and 250 volunteers, we're united by a mission to deliver outstanding care and support to our community.

Role Overview

We're looking for an experienced individual to spearhead our quality and governance efforts. In this pivotal role, you'll drive our governance and quality agenda, ensuring adherence to the highest standards across the organisation. From implementing robust systems to guiding our teams, you'll play a crucial role in maintaining our exceptional reputation.

Key Respon­sibi­lities

  • Act as the Safeguarding Lead, overseeing policy development, staff training, and coordination with external agencies to ensure the safety and well-being of all individuals under our care.
  •  Lead the development and implementation of governance frameworks and quality assurance systems.
  •  Ensure compliance with regulatory standards, including CQC requirements, through effective risk management and audits. • Provide guidance and support on governance, risk, and compliance matters to staff at all levels.
  • Drive continuous improvement initiatives to enhance the quality of care and service delivery.
  • Maintain an in-depth knowledge of regulatory frameworks and best practices in healthcare quality and governance.


  • Background in quality and governance roles within Healthcare or Social Care Settings.
  •  Proficiency in root cause analysis, GDPR, and information governance.
  •  Strong understanding of risk management principles and CQC regulatory framework.
  •  Integrity, trustwo­rthiness, and a collaborative working style.

What We offer:

  • Salary: £43,911 per annum (37.5 hours per week, across 5 days flexibly to meet the needs of the hospice).
  • Generous holiday allowance: 27 days + Bank Holidays (with option to buy additional days).
  • Access to learning and development opportunities, including funded access to private health scheme.
  • Onsite parking and reduced staff prices at our onsite Café.

Equality and Diversity:

We're committed to fostering an inclusive working environment and welcome applications from individuals of all backgrounds. Equality of opportunity is at the heart of everything we do. Thisrole requires frequent, direct unsupervised access to vulnerable adults and is therefore exempt from the Rehabilitation of Offenders Act 1974


If you wish to apply for this post, please complete the online application form. Please make sure you read through the job description and outline your relevant skills and experience applicable to the job in the supporting information box, whilst detailing your career history in the relevant fields. 

You may also send your CV directly to Recruitment@Eastlancshospice.org.uk stating which job you are interested in, along with the supporting information outlining your relevant skills and experience applicable to the job.

Please note that references will not be contacted at this stage, and only shortlisted candidates will be contacted.

Application forms and job descriptions are available to download from our website: www.­eastla­nc­shos­pice.­org.­uk 

Please download: 
Application Form  

Job Description 

Alternatively, these documents can be obtained from the Recruitment Department on: 01254 965833